FAQ
Everything you need to know.
For brands
How does pricing work?
You pay per video. Orders of 3+ videos unlock volume discounts that apply to every video in that campaign: 5% for 3–4, 10% for 5–9 and 15% for 10 or more.
When do I pay?
After you submit a brief, Pontis reviews it for feasibility and sends final pricing. You pay in full through Stripe once the brief is approved, and the campaign starts immediately.
Do I get to approve the creators?
Yes. The Pontis Engine shortlists creators for your niche, our team reviews the list, and you approve or request alternatives before anyone films.
What usage rights are included?
Every video includes perpetual organic usage plus 90 days of paid advertising usage and whitelisting. Paid-ad usage can be extended in 90-day blocks.
How many revisions do I get?
Two creative revision rounds per video. Fixes for anything that missed the brief or technical spec are handled by our QC team and never count against your rounds.
What does the 7-day SLA cover?
The creator's first submission is due within 7 calendar days of accepting the assignment — or of receiving your product, if one is shipped. Shipping delays pause the clock.
For creators
How do I join?
Apply with your portfolio link. Pontis is invite-only: if your application is approved, you'll get an email invite to set up your account.
When do I get paid?
Once the brand approves your video (or 5 days pass without a response), a 7-day hold starts and then your payout is sent through Stripe to your bank account.
Do I keep the product?
Yes, unless the brand states a return requirement before you accept. If a return is required, the brand provides a prepaid label.
General
Do brands and creators talk directly?
No. Pontis manages every campaign, so all communication runs through assignment threads in the portal. That keeps briefs clear and timelines on track.
Ready to build your creative pipeline?
Submit a brief today. Pontis reviews it, confirms pricing, and starts matching creators as soon as you pay.